Skills of Office Administration: Part 2

To REGISTER for this workshop, select the date and location in the box below.

This TSA workshop is designed for:

Office staff working in entry and mid-level positions with some experience and those wanting to review and refresh their office skills

PLEASE NOTE: This training session is Part 2 in a 2-part series pertaining to Office Administration Skills

Office workers, including entry level employees, are extremely valuable to an organization. They are often the first face that represents the organization to the public. These employees need to learn how to perform their job duties correctly, and they need to learn how to interact with the public. Investing in their training at the start of their employment will bring a result that affects the entire organization in a more positive way.

This workshop focuses on increasing efficiency in the office setting. Segments of the work day will be explored with emphasis on increasing effective procedures to decrease time on task, while also eliminating unproductive practices. The goal of this training is to teach workshop participants how to substantially improve their abilities to perform their daily office tasks, and to learn important interpersonal skills that can help them both in and out of the workplace setting. TSA certificates will be presented to everyone who attends this training session.

Agenda

First Day: 9:00 am – 4:00 pm / Second Day: 8:00 am – Noon

Major topics that will be covered during this training:

1. APPLYING PERSONAL TRAITS IN THE WORKPLACE

The application of Maslow’s Needs to yourself and others

2. ORGANIZATIONAL SKILLS

Single tasking
Multitasking

3. HOW OUR BRAINS PROCESS THINGS – (We’re not all wired the same!)

Right brain / Left brain Theory
Top brain / Bottom brain Theory

4. HOW TO SET A POSITIVE TONE IN YOUR WORKPLACE

Projecting office etiquette and expectations
Setting boundaries without intimidating, or being intimidated
Balance – the ultimate goal for a working environment

5. PET PEEVES THAT INTERRUPT WORKPLACE STABILITY

Identifying pet peeves that disrupt the work environment
Finding solutions through respectful and honest communication
How to productively work around office disruptions

6. MAKING PRODUCTIVE, GOAL-ORIENTED DECISIONS

Reasoning techniques
Interoffice communications

7. AVOIDING ON-THE-JOB BURNOUT

The art of keeping things in perspective
Personal health choices

8. GROUP DISCUSSION

To REGISTER for this workshop, select the date and location in the box below.

PLEASE NOTE: Each workshop needs to be registered for individually OR you can make a note in the comments section of the registration form that you plan to attend BOTH Part 1 and Part 2. If you do this, you do not have to fill in the registration page again for Part 2.

For information on the companion workshop: Skills of Office Administration: Part 1 CLICK HERE