This  TSA  workshop  is  designed  for:

  • Office staff working in entry level positions

 PLEASE NOTE:  This training session is Part 1 in a 2-part series pertaining to Office Administration Skills 

A well-trained and motivated office staff is a huge asset to an organization, as well as to the public it serves, and, in fact, it’s been well documented that motivated employees are the key component to having a highly productive organization. Successful businesses and government agencies emphatically state that they enjoy much greater productivity when they make the initial investment to train and motivate their employees.

Employees who feel a bond and share the goals of the organization will show commitment to the overall operation. To accomplish having an office staff function to the best of its ability with a positive attitude requires incorporating effective methods and procedures into their daily tasks, which includes upgrading both hard and soft skills.

This training session teaches important office and interpersonal skills, while at the same time, guiding participants toward discovering their own personal attributes that they can bring to their workplaces.  The skills taught in this workshop will help participants to develop the necessary attitudes that will improve their interactions in both the public and private sectors of their lives.  TSA certificates will be presented to everyone who attends this training session.

Agenda

First Day:  9:00 am – 4:00 pm   /   Second Day:  8:00 am – Noon 

Major topics that will be covered during this training: 

1. Refining Personal Traits & Habits

  • Identifying the abilities/performance skills in yourself and others
  • Recognizing attitudes and lifestyle habits
  • The power of verbal and nonverbal communication
  • Understanding Maslow’s Hierarchy of Needs

2. Upgrading Current Job Skills

  • Soft skills
  • Hard skills

3. Team Building

  • Effective problem-solving skills
  • Exploring team-building tools

4. Applying Time Management Techniques

  • Identifying time wasters
  • Increasing job performance
  • Prioritizing tasks: Utilizing lists, calendars, & IT tools

5. Organizing The Office

  • Creating a safe and comfortable workplace
  • Adding Feng Shui to your work environment
  • Ergonomic products to reduce stress

6. Attending Meetings

  • Arriving prepared
  • Effective note-taking
  • Identifying the goal
  • Becoming a team player for the goal

7. Resolving Conflicts In The Workplace

  • Identifying the problem through active listening
  • Empathizing with clear feedback about the problem
  • Steps to begin resolving the conflict

8. Group Discussion

To REGISTER for this workshop, select the date and location in the box below.

PLEASE NOTE: Each workshop needs to be registered for individually OR you can make a note in the comments section of the registration form that you plan to attend BOTH Part 1 and Part 2. If you do this, you do not have to fill in the registration page again for Part 2.

For information on the companion workshop: Skills of Office Administration: Part 2, CLICK HERE

If you would like to have more information about holding this workshop in your area, please CONTACT US.  Be sure to tell us in the message section which workshop(s) you are interested in.