To REGISTER for this workshop, select the date and location in the box below.

Parts 1, 2 & 3 Combined


  • Security Officers
  • Security Officer Supervisors
  • Security Officers and Crew Leaders
  • Law Enforcement personnel
  • Maintenance or other staff who may sometimes have to assist with security

This week-long session offers the unique opportunity to take advantage of TSA’s complete Security Training suite of workshops at one time.  The comprehensive set of agendas has been structured to include important topics that will assist Security Officers and Management to perform their jobs at optimum levels.

In Part 1 participants will learn how to develop and improve the interactive skills needed to defuse difficult security situations, (i.e. escalating negative situations; suspicious and unruly people; upset and innocent bystanders.) 

Part 2 will focus on participants learning how to develop and improve their interactive cognitive forensic interviewing and writing skills.  Security Officers and Security Managers are either called to an incident, or through no fault of their own, they become part of the incident before they can use their skills to prevent or defuse a crisis situation (i.e. handling suspicious or unruly people or working with upset and innocent bystanders.).  What officers observe and experience with such incidents requires a written report.  When there is an injury or a criminal act involved, the written report will be used in court and will require the security officer or manager to testify.  Knowing how to present your report for testimony is a critical part of being a security professional. 

Part 3 will address Emergency Operation Planning.  Schools, hospitals and other public places where significant groups of people gather need to be safe.  Emergency Operation Plans need to be developed and in place and staff members need to be well trained to carry out these plans, if they are ever needed.  This agenda has been structured to include important topics that will assist Security Officers and Management to prepare for potential Active Shooter and many other potential emergency situations (i.e. Intruders, Suspicious Packages, Weapons, Disturbances, Suicide & Medical Issues).

To enhance the learning experience, each participant will receive a detailed security workbook to use during the training, which will be theirs to keep for future reference.  Participants will also receive a TSA flash drive to store electronic versions of templates used during this training that will be made available to everyone attending. The workshop leader has developed these templates which have been approved as a National Model for all schools.  TSA certificates will be presented to everyone who attends.

EVERY DAY:  9:00 am – 4:00 pm

AGENDA – Part 1

1.   Importance Of A Good Security  Program

  • Overview  –  Focus; Prevention; Protection; Reporting; Responding
  • Mission Statement  – The purpose of a Security Program to an organization
  • Respect  – For Self and Others; Code of Ethics
  • Teamwork  –  Friend vs. Foe
  • Keys to Success  –  Training; Education; Principles; Procedures; Integrity
  • Risks – No time for second chances!
  • Getting it Right  –  Attitude; Image; Behavi

2.   Tools Of The Trade

  • Types of Security Systems – On line or PC-based
  • Equipment & Technology – Uniforms; Insignias; Videos; Peripheral controls; Alarms; Wireless Surveillance; Guards & Patrols; Vehicles; Planning & Investigations; Weapons; Public Resources; Communication Equipment; Systems & Procedures; Physical & Electronic Security; CCTV; real-time monitoring; and various software

3.    Surveillance Videos

  • Avoiding visual overload – Focusing on what is relevant

4.    Interacting

  • Doing it the Right Way – With Employees; The Public; Law Enforcement

5.    Limitations

  • Expecting the Unexpected Developing and nurturing personal instincts

6.    Body Language

  • Recognizing the Message – How to read a person’s body language
  • Sending a Message – Tone of voice; Gesturing; Precluding force

7.    Self-Protection And Helping Others

  • Take-down techniques – Using sprays, batons, and cuffs-Vocal
  • Rendering first aid and CPR when necessary – New CPR guidelines; Using AEDs psychological First Aid

8.    Security Protocols

  • Alert
  • Aggressive
  • Cautious
  • Diligent

9.    Interior And Exterior Tactics

  • Preventing criminal activity vs. Discovering it in progress – The odds using proactivity

10.   Tactics

  • Public Disorders – Protests; Rallies
  • Natural Disasters – Responding; Training; Teamwork

11.   Interactive Activities

  • Security Situations – Case studies; Hands-on interactive security activities

12.   Incident Reports

  • Writing Reports Effectively and Accurately- Documentation

13.   Security And The Law

  • An Overview

14.   Special Considerations For Hospital & Casino Security

  • Being an Ambassador
  • Protection of Families
  • Minimizing Theft
  • Risk Management

AGENDA– Part 2

1.  Importance Of An Effective & Efficient Security Program
2.  Crisis Prevention Institute Techniques & Procedures
3.  Interviewing Techniques For The Security Professional

  • Getting the right information
  • Processing the information as possible physical evidence / information
  • Using psychological tools & cognitive skills
  • Documenting complete, accurate, & timely reports
  • Using the team approach as a hands-on process

4.  Surveillance Videos

  • Using surveillance videos as part of your report
  • Securing the video monitoring station or recording device
  • Importance of understanding the chain of evidence
  • Legal considerations-Protection of Collected Info.

5.  Security Prevention, Protection, & Proper Response Prevention

  • Prevention – what it means
  • How to accomplish prevention – step-by-step process

6.  Protection (Hard & Soft)

  • Definitions of Hard & Soft Protection – examples of each
  • Security protection protocols – use of force continuum
  • Rules of engagement – understanding the authority to protect, and under what circumstances, and while using which specific self-defense measure

7.  Proper Response

  • Written procedures
  • Staff training – key personnel
  • Authority to respond

8.  Seven Signs Of Criminal Terrorism

  • Surveillance
  • Elicitation
  • Tests of security
  • Acquiring supplies
  • Suspicious persons who seem out of place
  • Dry runs
  • Deploying assets

9.  New Security Protocols For Anticipating, Recognizing, & Taking Action

  • Threat Assessment- Examples: Suspicious Packages, Bomb Threat, Intruder
  • Human Trafficking on Tribal Land
  • Active Shooter Integrated Response

10. Interactive Activities Throughout The Workshop

  • Security Situations – case studies, hands-on interactive security activities & writing reports
  • Confronting an opposing counsel is a psychologically & emotionally trying experience for anyone. Security officers are especially vulnerable because of the physical uncertainty of a situation, as well as the expectation of opposing counsel to utilize aggressive tactics to impeach their testimony. During this portion of the workshop participants will engage in role-playing rehearsal for court proceedings which will include the following: Deposition, Discovery, Questioning, Direct Examination, Cross-examination, Judge, Jury, Emotionalism, Hearsay Rule, Legal intimidation tactics, Work Product, Privilege, Summation & Decision

AGENDA – Part 3

1.   Picking a Crisis Team
2.   Crisis Leadership -Roles and Responsibilities
3.   Integrated Staff Training
4.   School Security – Planning, Equipment, Maps and Cameras, Disaster Kits
5.   Full Template of Emergency Operations Plan
6.   Flip Chart (All Hazards, Man Made or Natural) Quick Reference Template
7.   Coop Plan (Continuity of Operations) For Recovery-Template
8.   Communications Plan – Crisis Team, Staff, Responders, Community and Interagency Contacts and Roster for the Command Center
9.   Prevention, Intervention, Response and Recovery
10. Threat Assessment – Outside and Inside-Practice and Response

  • Lock-downs
  • Shelter in Place
  • Weapons
  • Disturbances
  • Including other Incidents-Flu, Medical, Assault, Suicide

11. Hazardous identification and Response (Team Approach)
12. Documentation, of Incidents, Reports and Incident Briefing
13. Setting up ICS Command in the School, Hospital, Casino
14. Response Procedures for Incidents All Hazards (Practice Drills)
15. Evaluation

To REGISTER for this workshop, select the date and location in the box below.