This  TSA  workshop  is  designed  for:

  • Maintenance Administrative Support Staff
  • Facility Clerks
  • Anyone who works in a maintenance or custodial office 

This training session is “Part 1” in a [2-part series] related to Maintenance Administration. The workshop was designed to help Facility Clerks and Maintenance Administrative staff in operating an organized, efficient, and motivated Maintenance Department.  Workshop participants will gain detailed knowledge in the following:

  • PURPOSE and MISSION of an excellent Maintenance Department
  • The critical importance of the Maintenance Clerk
  • Maintenance office procedures
  • How to handle people and work cooperatively within the Department
  • Safety & First aid
  • How to be more productive & efficient during the day
  • Duties of Maintenance Techs, and how to assist them
  • Understanding the phases of maintenance 

TSA certificates will be presented to everyone who attends this training. 


First Day, 9:00 am – 4:30 pm

Second Day, 8:00 am – noon

 Major topics that will be covered during this training:

  1. Overview of the maintenance office function
  2. Mission statement
  3. Policies
  4. Annual goals and budgets
  5. Receiving, sorting, logging, evaluating, & distributing incoming mail
  6. General tips for operating the office efficiently
  7. Appropriate telephone procedures, policies, and courtesies
  8. Taking messages and getting them delivered accurately & efficiently
  9. Interacting with customers & visitors who come into the office
  10. How to diffuse rude or upset people regarding maintenance problems
  11. Safety rules, regulations, & records
  12. First aid, safety procedures, & advising people in the field about emergency situations
  13. Assisting maintenance and custodial staff with written injury reports and forms
  14. Presenting a good public image & first impression for the maintenance office
  15. Understanding the position of the clerk (cog of the wheel)
  16. Understanding the different types of maintenance: PM, Routine, Reactive, and Emergency
  17. Understanding the tasks that Maintenance Techs perform in the field (i.e. Electrical, plumbing, HVAC, drywall, general repairs, cleaning)
  18. Importance of getting complete & accurate information from people who call in a work order
  19. Learning how to work more efficiently in a fast-paced environment
  20. Defining & handling emergency work order requests
  21. Working effectively with the Facility Manager or Maintenance Supervisor
  22. Interacting positively with the Maintenance Techs
  23. Reducing & effectively handling the non-stop interruptions of the work day
  24. Tips on becoming -AND STAYING- self-motivated in the Maintenance Office
  25. ROUND TABLE discussion about common maintenance office problems

This workshop is not currently scheduled for this year.  If you would like to have more information about holding this workshop in your area, please CONTACT US.  Be sure to tell us in the message section which workshop(s) you are interested in.