• Program Managers
  • Executive Directors
  • Finance Managers
  • Department Managers
  • Facility Managers
  • Maintenance Supervisors
  • Foremen and Lead People
  • Anyone who has interactions between Maintenance & Administration 

Through the years, TSA has heard time and again that ‘Administrators at the Main Office don’t understand the Maintenance function,’ and that ‘They don’t know how the Maintenance Department operates.’ We also hear just as vigorously from Administration that ‘The Maintenance Department doesn’t understand their organizational priorities, budget cuts, staffing needs, allocation of resources, or other administrative issues.’

This is an important training session, which was specifically designed to help bridge the gap for both Administration and Maintenance / Facilities Departments.  Participants at this workshop will gain a clear understanding of both arenas, including the specific problems of each, their concerns, and what they must prioritize. The goal of this workshop is to send participants back to their facilities with a full awareness of how the whole operation works, with the end result being greater productivity, efficiency, and cooperation in the workplace.

Workshop participants will also learn from each other in organized Round Table discussions facilitated by the workshop leader about how to better understand each other’s concerns, and improve the Administration / Maintenance relationship. TSA certificates will be presented to everyone who attends this training.

PLEASE NOTE:  It would be highly beneficial for organizations, if staff members from both their Maintenance Depts. and their Administration attended this workshop together.


First & Second Days:  9:00 am – 4:00 pm
Third Day:  9:00 am – Noon 

Major topics that will be covered during this training:

  1. Understanding the overall goals and operation of the agency
  2. Understanding the Maintenance Department function
  3. Computer software and systems beneficial to both Administration & Maintenance
  4. Work order management systems beneficial to both Administration & Maintenance
  5. Federal and Safety regulations that the Maintenance Department must follow
  6. Administration’s view of the maintenance function
  7. The agency budgeting process related to maintenance
  8. Establishing a good working relationship between Maintenance & Finance
  9. Tips for improving the interactions between administration and maintenance
  10. Defining Preventive, Routine, Reactive, and Emergency maintenance
  11. Examples of typical maintenance tasks & repairs, plus related costs
  12. How the maintenance department sets priorities
  13. Understanding how administration and maintenance determine budget allocations
  14. Why maintenance budget cuts may be necessary
  15. Common Management/Maintenance issues – treating all employees equally, expectations & performance, evaluations, communication, customer service, policies & planning, budgets
  16. Cross-participation of Maintenance & Management staff meetings
  17. Establishing work standards
  18. Understanding the custodial function
  19. Purchasing – quality specifications & RFPs vs IFB
  20. Inventory control – maintenance & administration viewpoints
  21. Introducing “GREEN” into the maintenance function
  22. ROUND TABLE discussions about improving the relationship between maintenance & management

This workshop is not currently scheduled for this year.  If you would like to have more information about holding this workshop in your area, please CONTACT US.  Be sure to tell us in the message section which workshop(s) you are interested in.