This TSA training workshop is designed for:

  • Staff members who are responsible for resident and home buyer education

The foundation to a successful Housing Management Program is how well residents and home buyers have been counseled and educated regarding their homes. With effective resident and home buyer counseling and education programs in place, housing agencies and departments can expect fewer management and maintenance problems, an improvement in collections, a reduction in evictions, and greater cooperation from the residents and home buyers.

This workshop is designed to assist housing agencies to develop effective Resident Education programs for their residents and home buyers. TSA certificates will be presented to everyone who attends.


First day, 9:00 am – 4:00 pm:

  • Why Resident Education Programs are successful, and the positive effects that come from them
  • Appropriate attitudes for Counselors and Resident Services Staff
  • Teaching tips for Staff & Counselors that will promote a solid understanding of what is will be taught to Residents and Home Buyers
  • Starting the education process when families first apply for housing
  • How to develop a Resident Education Program
  • The importance of reliable record keeping
  • Pre-Occupancy training for Residents and Home Buyers, and why it is so important

Second day, 9:00 am – 4:00 pm:

  • How to conduct a thorough Move-in Inspection and Training Session with every family
  • A training segment that shows families how to reduce their utility bills so that they will have more money for other necessities such as rent
  • Meeting Housing Agency Cleanliness Standards: How to diplomatically guide families toward higher standards and cleaner habits
  • Budgeting and Money Management: How to help families get on financial track and stay there

Third day, 8:00 am -11:00 am:

  • Effective ways for conducting Maintenance Training sessions for families in Home Ownership Programs
  • Teaching residents to help reduce maintenance costs in Rental Programs
  • Concluding the official training on a positive note
  • Tips and techniques for dealing with Problem Families
  • How to develop reports about education and training programs, and why they are needed
  • Reducing personal stress while counseling and educating families

If you would like to have more information about holding this workshop in your area, please CONTACT US.  Be sure to tell us in the message section which workshop(s) you are interested in.