This TSA training workshop is designed for:
- Individuals who supervises employees on any level
- This workshop has been designed not only for people who are new at the job of supervising, but also for experienced supervisors who would like to update and refresh their supervisory skills
Based upon many requests, this training session has been developed to assist supervisors with the very challenging job of leading and managing people in an effective way. As an advanced follow-up to our original workshop for supervisors, TSA has designed this workshop to include interactive exercises, group activities, and role playing situations. There will be numerous opportunities for participatory involvement aimed at actually practicing the principles being taught during the workshop. Workshop participants will leave this training having gained the insight and techniques to thoughtfully and effectively lead and manage the staff members in their charge. TSA certificates will be presented to everyone who attends. TSA certificates will be presented to everyone who attends.
Agenda
Two days: 9:00 am – 4:00 pm
- Creating harmony within the workplace
- Building trust and cooperation
- Understanding how your personality & attitudes relate to an overall improved working environment
- Techniques for handling difficult staff members
- Improving interviewing skills to hire and keep the best employees
- Powerful & effective employee evaluations & performance appraisals
- Strategies that help you make the best decisions
- Creating “win-win” solutions, mediation techniques, and respectful conflict resolution
- The process for setting personal, career, and departmental goals