This TSA training workshop is designed for:

  • Security Officers
  • Security Officer Supervisors
  • Security Officers and Crew Leaders
  • Law Enforcement personnel
  • Maintenance or other staff who may sometimes have to assist with security

This workshop’s agenda has been structured to include important topics that will assist Security Officers and Management to perform their jobs at optimum levels. Participants will learn how to develop and improve the interactive skills needed to defuse difficult security situations, (i.e. escalating negative situations; suspicious and unruly people; upset and innocent bystanders.)

To enhance the learning experience, each participant will receive a detailed security workbook to use during the training, which will be theirs to keep for future reference. TSA certificates will be presented to everyone who attends.


FIRST and SECOND  DAYS:  9:00 am – 4:00 pm

THIRD  DAY:  9:00 am – noon

1. Importance of a Good Security Program

a. Overview – Focus; Prevention; Protection; Reporting; Responding
b. Mission Statement – The purpose of a Security Program to an organization
c. Respect – For Self and Others; Code of Ethics
d. Teamwork – Friend vs. Foe
e. Keys to Success – Training; Education; Principles; Procedures; Integrity
f. Risks – No time for second chances!
g. Getting it Right – Attitude; Image; Behavior

2. Tools of the Trade

a. Types of Security Systems – On line or PC-based
b. Equipment & Technology – Uniforms; Insignias; Videos; Peripheral controls;
Alarms; Wireless Surveillance; Guards & Patrols; Vehicles; Planning &
Investigations; Weapons; Public Resources; Communication Equipment; Systems
& Procedures; Physical & Electronic Security; CCTV; real-time monitoring; and
various software
c. Surveillance Videos- Focus on what is relevant-avoid overload

3. Bomb Threat And Documentation Of Suspicious Activity

a. Bomb Checklist-for proper documentation and response
b. Threat Assessment- Prevent Targeted Violence

4. Interacting

a. Doing it the Right Way – With Employees; The Public; Law Enforcement
b. Communication System-Process for communication

5. Limitations

a. Expecting the Unexpected Developing and nurturing personal instincts

6. Body Language

a. Recognizing the Message – How to read a person’s body language
b. Sending a Message – Tone of voice; Gesturing; Precluding force

7. Self-Protection And Helping Others

a. Take-down techniques – Using sprays, batons, and cuffs – tools
b. Rendering first aid and CPR when necessary – New CPR guidelines; Using AEDs

8. Security Protocols

a. Alert
b. Aggressive
c. Cautious
d. Diligent

9. Interior And Exterior Tactics

a. Preventing criminal activity vs. Discovering it in progress – The odds using

10. Tactics

a. Public Disorders – Protests; Rallies- inside and outside- safety
b. Natural Disasters – Responding; Training; Teamwork- All Hazards

11. Interactive Activities

a. Security Situations – Case studies; Hands-on interactive security activities

12. Incident Reports

a. Writing Reports Effectively and Accurately-Procedure Documentation

13. Security And The Law- An Overview-

14. Special Considerations For Hospital & Casino Security

a. Being an Ambassador
b. Protection of Families
c. Minimizing Theft
d. Risk Management- Safety for facility and procedures

To REGISTER for this workshop, select the date and location in the box below.

PLEASE NOTE: Each workshop needs to be registered for individually OR you can make a note in the comments section of the registration form that you plan to attend BOTH Part 1 and Part 2. If you do this, you do not have to fill in the registration form again for Part 2.

For information on the companion workshop: Security Officer Training:  Part 2