THIS  TSA  WORKSHOP  IS  DESIGNED  FOR:

  • Any Front-line employees who must serve the Public
  • Receptionists, Clerk-typists, Secretaries, Bookkeepers, & their Supervisors         

It has been well documented that motivated front-line staff are the key to a successful organization, and that employees who feel a united bond and the shared goals of their organizations will work with much greater commitment to its overall operation. More and more government agencies and businesses are realizing the importance of having well trained, motivated and customer service oriented employees, especially the ones who directly interact with their customers.  Excellent businesses and governments around the world have documented their successes as having directly come from their investments in employee training directed at: decreasing job burnout, increasing employee dedication, and improving customer relations

In order to work effectively as team members, it is crucial that all levels of management and staff work efficiently in the office setting, and that they practice considerate interpersonal skills among themselves, and with their customers. This workshop will focus on teaching front-line staff members the solid, practical office efficiency skills and interpersonal techniques that produce positive, productive, and enjoyable work environments while promoting the loyalty of satisfied customers.  TSA certificates will be presented to everyone who attends this training session.

 Agenda

 FIRST DAY,  9:00 am  –  4:00 pm:

  1. Time-saving tips to assist employees in accomplishing significantly more each day… with less hassle
  2. Pertinent information that front-line staff need to know about their organizations so that they as staff members can function better
  3. Setting daily priorities
  4. Reducing and productively handling the non-stop interruptions of the work day… without losing your mind
  5. Appropriate telephone procedures, policies, and courtesies
  6. Taking phone messages, delivering them accurately and efficiently
  7. The benefits of cross-training in an office
  8. Reducing job stress, employee burnout, and job apathy

SECOND DAY,  8:30 am  –  Noon:

  1. Importance of presenting a good public image and first impression
  2. Developing people-oriented attitudes
  3. The value of sincerity and true friendliness when interacting with the Public
  4. Personalizing greetings and goodbyes
  5. Effectively interacting with co-workers
  6. How to diffuse rude and upset people
  7. Sure-fired tips on becoming [AND STAYING] “self-motivated
  8. Techniques for replacing self-defeating work habits with new habits that will dramatically improve the quality of life (at work & at home)

    To REGISTER for this workshop, select the date and location in the box below.

PLEASE NOTE: Each workshop needs to be registered for individually OR you can make a note in the comments section of the registration form that you plan to attend BOTH Developing & Improving Supervisory Skills and Office Efficiency & People Skills. If you do this, you do not have to fill in the registration form again for Office Efficiency & People Skills .

For information on the companion workshop: Developing & Improving Supervisory Skills