This TSA training workshop is designed for:

  • Individuals who supervises employees on any level

This workshop has been designed not only for people who are new at the job of supervising, but also for experienced supervisors who would like to update and refresh their supervisory skills

Supervisors must possess more diversified skills than ever before. They are expected to function as both leaders and coaches to the employees they supervise, and to encourage teamwork and cooperation so that department goals are met and the customers are satisfied. Employees are often promoted through the ranks by merit and seniority, and many of them do not receive adequate training for the challenges of supervision. Because of this, and through no fault of their own, serious employee relation problems can occur, which leave well intentioned supervisors frustrated and unaware of their roles in the escalation of trouble in their departments.

Participants at this workshop will learn effective leadership styles, observation techniques, and communications skills, as well as how to motivate employees to care about their departments and want to be team players. Employee relation dilemmas will be worked through from the supervisor’s shoes with a clear understanding of the disgruntled employees’ perspective. TSA certificates will be presented to everyone who attends.

Agenda

First day, 9:00 am – 4:00 pm:

  • Effective leadership styles
  • Developing a “teamwork spirit” in the department, and how to supervise to maintain that spirit
  • Motivating various types of employees to perform better
  • Thoroughly usable management tips from “The One Minute Manager”
  • Communicating effectively with staff members
  • The importance of having a “people-oriented” attitude
  • Guiding staff members to develop to their full potential
  • Reducing job stress, employee burnout, and job apathy

Second day, 9:00 am – 4:00 pm:

  • How to conduct productive and cooperative staff meetings
  • Handling upset employees and the public
  • Helping employees learn from their mistakes
  • The importance of employee feedback… how to get it, how to evaluate it
  • Minimizing the negative effects of employee turnover
  • How to interact with difficult staff members
  • What staff members and supervisors need from each other to succeed
  • A profile of “The Near-Perfect Supervisor”
  • Tips for becoming a self-motivated supervisor
  • Techniques for replacing undesirable supervisory habits with better ones

To REGISTER for this workshop, select the date and location in the box below.

PLEASE NOTE: Each workshop needs to be registered for individually OR you can make a note in the comments section of the registration form that you plan to attend BOTH Developing & Improving Supervisory Skills and Office Efficiency & People Skills. If you do this, you do not have to fill in the registration form again for Office Efficiency & People Skills .

For information on the companion workshop: Office Efficiency & People Skills